Great analysis! Which products do you think have the best Cancellation / Churn prevention flow? I saw Canva mentioned many times, but maybe there are some new examples out there :)
I really liked Carv's. Highly seasonal ski product and ofc the team knows it. They do a good job with prevention offers.
At Superhuman we had something clever for team seat reductions (e.g. when employees leave) that offered to re-allocate those seats to newly joined team members. https://churnkey.co/case-studies/superhuman/
Great analysis! Which products do you think have the best Cancellation / Churn prevention flow? I saw Canva mentioned many times, but maybe there are some new examples out there :)
I really liked Carv's. Highly seasonal ski product and ofc the team knows it. They do a good job with prevention offers.
At Superhuman we had something clever for team seat reductions (e.g. when employees leave) that offered to re-allocate those seats to newly joined team members. https://churnkey.co/case-studies/superhuman/